OBEROI Customer Success

Choosing Cisco for the Hotel communications has never been easier.

When opening the new hotel, Oberoi board had to make two critical choices: implement a new infrastructure able to satisfy the requirements of a modern luxury hotel, and adopt a management software to offer guests a high-level service while improving the staff operating efficiency.

“Alternatives offered by the market covered our needs only partially: they didn’t add additional services for the staff and were extremely expensive,” said Joji Chacko, Oberoi IT manager.

The Imagicle solutions – Hotel Pack, Attendant Console, Directory & Caller ID, Call Recording – have solved all problems at once, allowing Oberoi to offer a five-star service to customers from check-in to check-out.

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